Remove card from the terminal if inserted.To process a refund, their signature is required even when a PIN is entered. Ask your customer to sign the refund receipt.Prompt your customer to press ‘OK’ to print the refund receipt to sign.Ask your customer to select their account type: Cheque, Savings or Credit and enter their PIN.Ask your customer to SWIPE or INSERT their card.Enter the refund amount and press ‘OK’.Enter your merchant password and press ‘OK’.Ĭall the Merchant Service Centre if you’ve forgotten your password.Select the ‘Menu’ button on the home screen.
